Description : Digital Payments Product Manager. Company : Zoom Video Communications, Inc.. Location : Remote
Zoom Video Communications is hiring a Digital Payments Product Manager to drive eCommerce solutions for zoom.us, including but not limited to payment expansion and fraud mitigation as well as vendor assessment and management. We’re looking for a resourceful team member with experience and a willingness to learn quickly in a fast-paced environment.
ABOUT THE TEAM
The eCommerce team is responsible for supporting and optimizing online checkout, supporting new product introductions, and increasing online revenue overall. You will report directly to the Lead Digital Payments Product Manager within the Online Business organization for Zoom. The team is a blend of program management, UX designers, and products supported by legal, FP&A, data science, and engineering counterparts. We work in a Scrum Methodology to deliver web features and improvements in monthly releases.
ABOUT THE ROLE
As a Payments Product Manager (PM) you'll help deliver the Roadmap for eCommerce Payments across mobile and desktop devices. You will wear multiple hats in this role; it’s important to have a background in payments, fraud, tokenization, and authentication technology, including the system integrations (payment processors, payment aggregators, third party services) that support these.
You'll work in a cross-functional team, with the Lead Digital Payments Product Manager, Global Payments, legal, engineering, product, marketing, and leadership teams to create a seamless and scalable digital payment infrastructure that drives company growth. This candidate will work cross-functionally to understand how platforms need to evolve to enhance product offerings, promotion, and integration capabilities.
Responsibilities
Execute initiatives on the payments roadmap, fraud mitigation, product vision, features, and designs.
Oversees the successful completion of simultaneous complex projects that can involve many systems (ie. Stripe, Cybersource, Adyen, Zuora, Salesforce). Experience working with Payment Gateways and Alternate Payment Methods highly preferred.
Defining business requirements, facilitating UX design, assessing new third-party vendors and their integrations
Works with technology partners and/or vendors on the delivery of optimized customer-centric intuitive digital offerings through our eCommerce platform
Collaborates internally with finance, legal, data science, sales, marketing, development teams, and externally with clients, to manage the backlog and release planning, incorporate market direction and sort through diverse requirements.
Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact.
Experience in eCommerce and best practices, willingness to learn and stay up-to-date on new trends
Updating and creating project documentation as needed
ABOUT YOU
Four-year related degree and/or 3+ years eCommerce/Payments experience
Work as a liaison between business stakeholders and engineering
Experience managing payment and billing architecture initiatives, comfortable with Payments terminology
Collaborative, organized, multi-tasker who is receptive to feedback and compromise
Experience creating customer-centric flows that meet KPIs and refining to meet goals
Strong conceptual, problem solving and time-management skills; a broad thinker who is able to offer a variety of solutions
Understand scrum methodology - design, business and web development requirements
Excellent interpersonal, written, and oral communication skills
Experience in high tech, SaaS, agile is a plus
Salary Range or On Target Earnings:
Minimum:
$73,200.00Maximum:
$178,400.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Work Styles at Zoom
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
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We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].
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